Service idea

Respecting customers, understanding customers and creating value for customers are our service tenet. It is our service philosophy to solve problems for customers wholeheartedly and conscientiously. We should use "heart" to communicate and "six hearts" to serve.

1、 Care and love: from the customer's perspective, grasp the customer's mood and needs, and be anxious about the customer's needs; Think of problems for customers in advance, deal with problems in the bud, and prevent problems from expanding.

2、 Sincere and careful: treat customers as their parents from the heart; Be considerate to customers, do some practical things for them, and let them feel the importance of your existence.

3、 Intention and perseverance: treat and complete every work and service with utmost care. For every customer's consultation request, application, complaint, etc., be sure to be settled everywhere and have someone in charge of everything; We regard service as our cause, quality as our life, and persevere.

Negligence in service is often small and fleeting, but the harm to customers and the chagrin left in customers' hearts are long-term and spread, and the loss of our image may also be continuous and continuously extended, which is why we put forward the concept of "wholehearted and conscientious" in service. Whether it's an old customer or a new customer, we need to fulfill every task of serving customers with the standard of "dedication and responsibility". Through the service of "wholehearted and conscientious", customers' satisfaction and our satisfaction are obtained.