Customer service

The company adheres to the business philosophy of "market-oriented and customer-centric" in the process of pre-sale, sales and after-sales, and strictly requires itself to provide customers with high-quality products and services to achieve great customer satisfaction.

The company set up a customer service center to provide customers with timely hotline service, and warmly and meticulously answer customers' various questions.

After receiving the customer's complaint, the company will record the customer's complaint in detail in the customer complaint book, and then transfer it to the relevant department for handling, so as to ensure that the handling results are given quickly and the customer is satisfied with the response.

According to the Customer Classification Table, the Marketing Department regularly conducts a sampling survey of customer satisfaction, and surveys customer satisfaction through personal and telephone interviews, or by sending a "customer satisfaction questionnaire" by letter, e-mail or fax.